Thank you for visiting Fables Den Shop! Here are a few commonly asked questions. Hopefully you'll find your answers here!
NO SHIPPING TO MY COUNTRY :(
Please contact me if your country isn't listed or isn't showing up on the check-out menu. Due to Covid-19, postage continues to fluctuate and postage is especially expensive for a lot of European and Asian countries. Because of this, I am only listing countries with confirmed postage options and rates.
HOW LONG DOES IT TAKE FOR SHOP ITEMS TO SHIP?
Please be advised that due to COVID-19, the parcels may take longer to arrive - especially if you are outside of North America.
If you've purchased any decks from the Spread Machine Series and/or Sparkly Lenormand, your order will typically be shipped out on Wednesdays. I am shipping out these decks by myself and I process the orders weekly. I am in the process of transitioning all of my decks to a fulfilment centre.
If you've pre-ordered Way of the Panda: Imagine or Baby Panda Edition and/or the deck storage pouches, you can expect your preorders to ship by the second week of July. If you made your preorder with any decks from the Spread Machine series and/or Sparkly Lenormand, you can expect regular shipping schedule.
After the pre-order period, if you've purchased Way of the Panda: Imagine or Baby Panda Edition and/or the deck storage pouches, you can expect the items to ship within 2 business days. These items will be shipped and fulfilled by a trusted fulfilment center based in the USA - they process and ship out things pretty fast!
TRACKING ISN'T UPDATING
Sometimes it takes a day or two for the tracking status to upload, please keep checking back! If you're given a Chit Chats tracking, you'll be able to find a second tracking link by the shipping courier they partnered with (USPS, Asendia or UPS). If you click it, you should be able to find more detailed tracking as well!
MY ORDER IS MISSING 😭
...OR THE TRACKING LIES - IT SAYS IT’S BEEN DELIVERED BUT I RECEIVED NOTHING - NOTHING, I SAY, NOTHING!😤
If tracking shows that your order has been delivered but you haven’t received anything - please check with your post office first to see if the package has been returned to the a local postal depot. Try contacting the shipping carrier for your package (UPS, USPS or Asendia) for more information on its possible location.
No luck with all that digging? The naughty pandas must have wandered off into their own adventures. Please contact me at firstname.lastname@example.org or fill in the contact form and I will do my best to help you resolve the issue.
It’s past the estimated delivery time and the tracking isn’t moving! Please give it one more week (after the estimated shipping time) for your package to arrive - it’s probably being held hostage at the customs, a postal pocket dimension that operates at a totally different space-time. I shall dispatch Neo (Knight of Swords panda) to speed things up. But yeah, you should receive it after your package has been released by the evil custom’s grasp!
IS THE WAY OF THE PANDA: KICKSTARTER EDITION AVAILABLE FOR PURCHASE RIGHT NOW?
The Kickstarter Edition is currently OOP (out of print) and is not available for purchase.
WHAT’S THE DIFFERENCE BETWEEN ALL THE WAY OF THE PANDA EDITIONS?
As an indie deck creator, I like to experiment and explore printing options and spice things up with new bonus cards and new elements. Here are all the Way of the Panda Tarot Editions that currently exist:
The Kickstarter Edition (OOP) is the edition exclusive to the backers of my 2019 Kickstarter campaign and features a green cover, 4 bonus wild cards: Dream Space, Caffeinated Panda, Witchy Panda & Stargazing Panda.
The Dream Edition (OOP) is the “regular edition” and features a blue cover 1 bonus wild card, “Dream Space” (also available in Kickstarter) Comes with guidebooklet.
The Baby Panda Edition (IN STOCK) is the smaller/pocket edition, featuring a cherry blossom pink cover and 1 bonus card exclusive to this edition - “The Fairy Godpanda”. This edition does not include a physical guidebooklet.
- The Imagine Edition (IN STOCK) is the newest Way of the Panda re-print, also featuring a sky blue cover. Unlike the Kickstarter and Dream Editions (which have top-down boxes), the Imagine Edition has a magnetic clasp box, a new bonus wild card "Imagination Station", and updated guidebooklet.